Builders FirstSource Millwork in Littleton, Colorado

"The first time we went in, they were very polite and helpful. I was able to get the moldings and trims I wanted and ordered a newel post. At that time I also asked for pricing on balusters. Chad told me he'd have to email the distributer to get that info and would call with the answer in a couple of days. A week later when I went in to pick up the post, I asked about the baluster price. Chad looked at me with what I perceived to be annoyance and said "they haven't gotten back to me" and went back to doing whatever he was doing. In my experience, if you haven't heard back you'll need to follow up again. Thus I searched around and spent my money elsewhere. A few weeks later I went in to get more trim and inquire about railings. It was getting close to closing time by the time I got waited on, so I was sent to a woman in the front offices to look into the railings while the guy in back pulled the lumber I needed. She was very pleasant and helpful, but again I was told an email would have to be sent to get the pricing. She sent the email as well spoke and said she hoped to have a response first thing in the morning, because if that was the case and we ordered by noon, it would arrive in just 2 days - their next delivery day. I never heard back from her, but I was able to get what I needed at Front Range Lumber in Lakewood. The 3rd and final attempt at spending my money at their business, I called to see if they had a 12 foot board of a specific type of wood in stock. The woman I spoke with said she would have the guys in back check and would give me a call back. (I had already called Front Range, they looked and called me back within minutes, unfortunately they didn't have it so I had to shop around). Well, 6 hours later, about 10 minutes before closing time, I called back because I never heard from them. They had already turned their answering system on so I could not speak with anyone. I never did hear back and have decided, even if I really need something they likely have, I'll go to Front Range even if it has to be ordered.Apparently if you're not a contractor your money isn't as good because your small potatoes. Oh well, their loss. My house is a complete gut rehab. We may not have needed much from them this winter, but we're now replacing every interior door, and as soon as the weather turns, we will be replacing 4 large sliding glass doors and 2 other entry doors, as well as every single window (dozens), replacing/expanding our deck and building a large outbuilding. If they would have bothered to call me back the three times they ghosted me, they'd have gotten a lot more business. Well, 3 strikes and you're out."

"Very informative"

"Very informative"