First Impression Security Doors - Gilbert in Arizona

"I'm very disappointed with the company. I purchased a quite expensive door, and the door arrived with an odd hole in the door around the lock. I was told these doors were precut prior to leaving the warehouse and the installer only does the installation. The installer did a great job, but I question the companies commitment to quality control.I had to do quite a bit of calling to get someone to help me. Always passed to another person, from the installer, from the salesperson, from the complaint I finally left with the customer service group.Why on earth the door would leave without QC is beyond me, and why they would install it with an odd shaped cut for the lock and not say anything is beyond me.The level of effort I had to give to get a cover for the door they miscut is not acceptable for the price I paid. This is the third door I have purchased from them, and this is likely the last door I would purchase from then and would look to a competitor.When I was told someone would contact me on Monday, it was not until Thursday when I emailed to complain that no one had I was told someone would be out 2-weeks later to fix their mistake (which is basically covering their bad cut).Door Cost: FairQuality Control: PoorCustomer Service: PoorCommunication: PoorManagement Response: Poor"

"First of all I love door they installed. I'm not going to lie about that. When I signed contract, I'm responsible for outside stucco or drywall. That's what they told me. When they came to install, inside casing wasn't fit so work wasn't complete that time. But technician promised me when he come back next time, he will do new lock for me. Second time, different technician came to inside casing, he talked first technician on the phone and let me know he will stop by again. After he left, one day later I found huge gap between my tile and rubble part. So I emailed first impression. Manager called me saying I have to pay extra for bottom black rubber part which they never mentioned it first. I think they made mistake and it should get cover by them but she denied. Manager also denied me and technician's conversations. VERY Poor customer service! Iron door is more than $5k. And this is such poor customer service by them. Because of this, I don't want to recommend to anyone.Update: after this complain and email, they came back for floor cover. Just that's it.Another update: whoever had door from first impression ironwork, please check if there is gap between door and bottom frame. I was cleaning with water from outside and water came inside. So they came out to adjust something. And couple of months later, I was really careful to clean outside floor with water and water came in again. I email them and waiting for their answer."

"Overall we are very pleased with the quality of the door and the experience of picking the door. There was no pressure during the process. My only disappointment was when the door was installed, the remaining balance was not collected. The door was installed and the installer left without knocking on the door or anything. We didn't receive a call to collect payment either. So a full SIX WEEKS went by and I received an email that they charged our account over $1100 at 10:30 on a Friday night. I called and left a message to discuss my frustrations and would have appreciated a call before charging that large of an amount to our bank account. I never received a response to my call. I would recommend this company, but hesitate because I would not want that to happen to anyone else."